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At hotshop, you will have a smooth hassle free shopping experience. We provide our customers with the best products at the best prices. The Return and Exchange Policy offers you the option to return or exchange items purchased on hotshop.com within 72 hours of the receipt of the product. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost (Conditions apply). However an exchange is subject to availability of the item in our stock.

Order Cancellations

If you would like to cancel an order, you can call or email our customer service and provide details of the order you would like to cancel. If you cancel the order before the product has been shipped, you will receive a complete refund. Once the order has been shipped, cancellations will be treated as returns and be dealt accordingly.

Returns Procedure

Please contact our Customer Service to initiate a return and log a complaint.

In case of a replacement, the customer will have to self ship the product to our warehouse. A flat shipping fee of Rs 100 will be converted into a mobile recharge coupon.

In case of COD refund, the payment will be made to the customer through NEFT. The Payee name has to be confirmed by the customer while logging a complaint, else, the refund will be on hold.

While sending the self shipment product, customer has to ensure that he marks a tick in the check box related to either replacement or refund in the invoice sent along with the product.

Conditions for return

Products should be unused

Products should be returned or exchanged in their original packaging along with original price tags, labels, instruction sheets and invoices. (for e.g. shoes must be packed in the original shoe box as well and returned), and should not be broken or tampered with.

If the product has a gift associated with it, the gift has to be returned along with the product in original condition

For all purchases where a discount voucher or promotion code is used, the refund amount shall exclude the discount applied

We do not accept return or exchange requests for innerwear, cosmetics, socks, deodorants, perfumes and free items

The Returns Section

support@hotshop.com

NOTE: Customer will have to self-ship the product to hotshop Returns Section. hotshop does not provide any Reverse Pick Up Facility. The Self Shipment cost incurred by a customer could be repaid in the form of a Mobile Recharge for a maximum amount of Rs.100 or the courier bill, whichever is lower.

Replacement Procedure

In the unlikely event that any product you received from us is damaged / defective or a size mismatch:

Please do not accept delivery of the item if the outer packaging appears damaged or any way tampered with.

If there is a size mismatch, replacement is possible.

If after you open the packaging, you discover that the item is damaged, you can return the product to us for a replacement.

Please contact our customer service for initiating the replacement and send us the images / snapshots of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.

Please note that we cannot promise a replacement for all products as it will depend on the availability of the stock and replacement product. In such cases, we will offer only a refund.

NOTE: Customer will have to self-ship the product to hotshop Returns Section. hotshop does not provide any Reverse Pick Up Facility. The Self Shipment cost incurred by a customer could be repaid in the form of a Mobile Recharge for a maximum amount of Rs.100 or the courier bill, whichever is lower.

Refund Procedure

In case of online refund, it will be credited to the same account where the transaction has been made by the customer. If you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by hotshop.

In case of COD refund, the payment will be made to the customer through NEFT. The Payee name has to be confirmed by the customer while logging a complaint, else, the refund will be on hold.

Other Procedures

In cases where product is returned to origin, if customer has paid online, the product will be reshipped once more. If it is returned to origin the second time, the product will neither be reshipped nor will the amount be refunded. COD Returned to Origin will not be reshipped.

In case shipments get untraceable / lost, in case of online orders, a new shipment will be initiated, but with a few days delay.

Customer will have to self-ship the product to hotshop Returns Section. hotshop does not provide any Reverse Pick Up Facility. Customer can ship the product within 7days and share the details of dispatch via email to support@hotshop.com

Please ensure for the self-shipment to be received at our end from the customer within 7days from the last day of our communication. Failing which the complaint will be closed and hotshop.com is not liable for replacement/refund in such cases.

Note : Please do not share your ATM and Web PIN to anyone, also do not write such information anywhere on your card or on any document. hotshop will never ask for the same.

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